At some point, most of us have experienced the overly aggressive sales rep, the rude store manager or the waiting staff member who just can’t be bothered. Some people are naturally good with customers but for many, great customer care requires a certain amount of training to develop the skills required to build good relationships quickly.

This Customer Care course, created by industry training specialists Creative Learning Solutions, explores the need for an effective customer care strategy, explains the steps of the ‘service journey’ and teaches you how to identify with your customers to best meet their individual needs and resolve conflicts successfully, if and when they arise.